Post her Masters in Management Studies from K.J. Somaiya Institute of Management, Mumbai in 1993 she started her career at Citibank NA in the Retail Bank, Mumbai and worked in the Credit Cards Division handling credit processes and managing direct sales agents and Branch Banking where she has managed Service and Quality for the branches as the Customer Relationship Head and also handled Sales in banking and third party products via the service platform across various customer profiles.

As a Training Consultant she has handled Behavioral, Skill-based and Leadership interventions including Content design, Delivery and Coaching for various industries such as Banking and Financial Services, Manufacturing, Telecom, Real Estate and Housing, Technology , Textile and Garments to name a few across various levels. She has also conducted workshops overseas. Some clients where she has trained are Citibank, Kotak Bank, DBS Bank, Axis, HDFC Ergo, Kotak General Insurance, Indus Towers, IREO, Rustomjee, Soham Developers, Jones Lang Lasalle, VBHC, Intuit, Accord, CRY, HRD Antwerp, Edelweiss, SAMBAA Bank(Riyadh), Shintatex(Indonesia), Mahindra and Mahindra.

As a Business Consultant she has done extensive work in Customer Experience which includes Service and Process Audits, Building Customer Communication across Customer Journeys, Customer Insights and building Custom Experience platforms for Start-ups including capability development and setting up the Sales process .

Manju is extremely passionate about seeing a change in the people she works with and unleashing their full potential for the benefit to the organization and development of themselves through powerful interventions done. Her corporate experience and business perspective further enables her to understand different nuances of requirements thereby making application of learning effective and measurable. She has facilitated over 500 workshops in Leadership Development, Personal Effectiveness, Relationship Management and Consultative Selling to name a few.